Here are some of the testimonials we have received from satisfied clients.
Very accessible. Helped even when there where problems at the airport--
Keith G., New Jersey,
friendly and very responsive--
cory m., Massachusetts,
Jane responds to my emails promptly, she is very helpful.--
Feb 14, 2011
Dear World Travel Specialists,
This is regarding a cruise I recently took with Azamara on the ship Journey. Really booking it all together is the best way to go and thankfully I did as I almost had a ruined trip.
Upon arriving at Madrid we went to the Iberia counter to obtain our boarding passes but they informed us that flight we were booked on did not exist on the weekends.
Obviously this concerned us greatly for the following reasons: how do we get to Barcelona, will we make it to the ship in time, where did our luggage go. It took several hours for our luggage to be found and it was found in Madrid. Both myself and my travel companion (also a travel agent) attempted to contact both the ship as well as the local cruise line representative using the phone numbers provided in our travel documents. Nobody ever answered the phone. The flight was supposed to take off at 3:45 pm which would make it close but if all went well we would make the ship. The flight did not take off on time and so we never landed in Barcelona until 5:10 pm.
Since we were unable to contact anybody from the cruise line we called Jane Fencer, owner of World Travel Specialists. Jane Fencer was able to get through to the cruise line explained the events that occurred. To make a long story short the cruise line made arrangements (at their expense) for us to get a flight from Barcelona to Palma De Mallorca, Spain, which was the next port for the ship.
They also made arrangements for somebody to pick us up at the airport and bring us directly to the ship.Once arriving at the ship we were met with what felt like open arms and treated very well. Our luggage was in our cabin before we were! A representative from the ship even dialed our number in the United States so that we could let everybody back home know that all was good and we in fact made the ship.
With all this said I just want to impress upon the cruise line how traumatic this situation was for both myself as well as my travel companion and we are both travel agents. Even as travel agents we needed help to correct the situation. This is why I STRONGLY RECOMMEND that whenever you are traveling you should use a travel agent just in case something goes wrong.
Gwenn B and Mandy E - United States
She asked every question needed to help her in her efforts to help me. Jane is a great agent! She is highly recommended by me.--
Tina M., South Carolina,
We are on the ship, everything is perfect. The dining table for four has an ocean view, with our friends.
Thank you so much for an excellent job. You've won our loyalty!
Mike & Vickie, Springfield, llinois September, 2012
I was given your email as a contact for a cruise to the Bahamas by a friend of mine from here in Ireland. My friend keeps praising how well you sorted him and his girlfriend out and how nice you were so i'll look forward to hearing from you soon.-
Christian S. Irleand
I asked Anne for contact information for a supervisor because, as someone who has managed a CS call center for two Fortune 100 companies, I know good customer service when I see it. Anne goes above and beyond in the name of doing her job, and really enjoys as such - which comes across to those of us fortunate enough to book travel arrangements with World Travel Specialists. I booked a cruise through WTS, thinking I was going to just get a better price and a booking confirmation e-mail. What I got instead was an amusing, understanding, knowledgeable employee with the personality and acumen not attained by many in service positions. Anne has been patient, thoughtful and overly helpful throughout this process (which I thought would end with my cruise purchase and has extended to entertainment, excursions, transfers, and even future vacation suggestions!) and has gained a faithful customer for life. As someone who books 4-6 vacations a year, it means a lot to me to know that I can pick up a phone or send an e-mail, and someone like Anne is on the other end of my question/request/comment. Thank you for having such a valuable consultant in your employ. In addition to the gifts I have purchased this year for family and friends, I will be passing on Anne's name to everyone I encounter, which will most likely turn out to be their best present of all!-
G Wilson, ridiculously satisfied customer
We had a great time at the Disney Cruise. We would love to go again on the new boat Fantasy next year.
M. Fernandez; Florida
Thank You for everything . We really enjoyed the cruise and had an awesome time. We are looking to go again next year.
A. Sesma, Florida
Just a note to let you know that the trip was fabulous!! It is the vacation against which all others will be, at best, second best.Thanks for all of your help and the additional goodies.
Steve S; Arizona
Very professional and excellent communication. Really went the extra mile for me.
Jan 5, 2010
Forgot to tell you we did get the trip book in the mail earlier this week. Very good information, thank you for this and everything else you have done for us. When we first communicated, I complained about the lousy service our agent provided after we booked our first and only cruise. You, on the other hand have been just the opposite, thank you for doing a great job. We leave one week from today, can't wait. Have a good Labor Day weekend.
Michael S; Springfield, IL
I've received your package, Thank you so much.We are so appreciate your help and hope we will do business with you on our next trip.Thank you and wish you have a wonderful new year.
This is my first booking with Anne, and although I do not leave for my cruise for another 2 days, the experience has already been GRAND!!! Anne has sent me correspondence on my booking, info on what to expect on my cruise and even threw in a couple of very needed plastic luggage tags and other very appreciated favors. It is more convenient for me to communicate through email, and she has been very prompt with all of her responses. I can admit that working with Anne has already been much easier than working with the cruise line directly. Most importantly, she keeps stressing that she is available at any time, even when I am aboard my cruise. Thanks again Anne for making my travel STRESSFREE!!!
Missouri City, TX
This is my first time working with Anne and it has been such a wonderful experience... she has gone far and beyond, answers all our questions... and has been such a pleasure to work with. We leave for our trip in 2 weeks and I just can't wait!
Thanks so much Anne.. you are wonderful!! (I am on the West Coast, she is on the East Coast... she answered an e-mail i had at 1230AM her time--Wow!) :)